Orders, shipping & returns

Ready-to-ship items: 1–3 business days.

Custom or pre-order items: 7–14 business days before shipping.

You'll receive an order confirmation immediately, and a follow-up once your order is prepared.

We ship worldwide. Shipping is calculated at checkout based on your delivery address.

Domestic (Canada): 2–5 business days after dispatch.

International: 7–14 business days after dispatch.

Customers receive a tracking email after shipment.

Transit times exclude customs delays, which are outside our control.

All prices are listed in Canadian Dollars (CAD).

The price shown on each product page is the final product price before shipping. Any business costs are already built into the listed price, and no additional sales tax is added at checkout.

Shipping is calculated separately at checkout based on your delivery address.

Orders can be cancelled within 12 hours of purchase. After that, preparation begins and cancellation is no longer possible. Email support@hairbyquinzy.com with your order reference to request a cancellation.

Returns are accepted only when all of the following are true:

• Item is unused and unworn
• Item is in its original packaging
• Return request is submitted within 3 days of delivery

Once a return is approved, the item must be shipped back within 7 days. Return shipping is the customer's responsibility.

Refunds are reviewed and approved on a case-by-case basis after the item is received and inspected.

Non-returnable items:

• Custom wigs
• Sale items
• Altered items

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery at support@hairbyquinzy.com with your order reference and clear photos. We'll make it right.

support@hairbyquinzy.com

One inbox handles orders, custom wig requests and general support.